Privacy policy

QUGEX is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://qugex.com (the "Site") or make a purchase. Please read this policy carefully. If you do not agree with the terms, please do not access the Site.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

Personal Identification Information: This includes information you voluntarily provide when creating an account, placing an order, or contacting us. Examples include:

Name

Email address

Shipping and billing address

Phone number

Payment information (processed securely by our payment partners; we do not store full credit card details on our servers)

Order Information: Details about the products you purchase, order history, and preferences.

Technical and Usage Data: When you visit our Site, we automatically collect certain information about your device and browsing actions, which may include:

IP address

Browser type and version

Time zone and location

Operating system

Pages viewed, links clicked, and the dates/times of your visits

Information collected through cookies and similar tracking technologies (see "Cookies" section below).

2. How We Use Your Information

We use the information we collect for various business purposes, including to:

Process and fulfill your orders, including sending order confirmations and shipping updates.

Communicate with you, including responding to your inquiries and providing customer support.

Screen orders for potential risk or fraud.

Improve and optimize our Site.

Send you promotional emails about new products, special offers, or other information we think you may find interesting, with your consent where required by law.

Comply with any applicable legal or regulatory obligations.

3. How We Share Your Information

We may share your personal information in the following situations:

Service Providers: We share information with trusted third parties who assist us in operating our website, conducting our business, and servicing you, such as payment processors, shipping carriers, email delivery services, and IT support. These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred to the new owners.

With Your Consent: We may share your information for any other purpose with your explicit consent.

We do not sell, trade, or rent your personal identification information to third parties for their marketing purposes.

4. Cookies and Tracking Technologies

Our Site uses "cookies" and similar technologies to enhance your experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device.

Essential Cookies: Necessary for the Site to function.

Analytics Cookies: Help us understand how visitors interact with the Site.

Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

You can control cookie settings through your browser. Disabling cookies may limit your ability to use certain features of the Site.

5. Data Security

We implement commercially reasonable security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL) for data transmission and secure storage practices. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, such as:

Access and Correction: You can access and update your account information by logging into your account on our Site.

Marketing Communications: You can opt-out of receiving marketing emails from us by using the "unsubscribe" link at the bottom of any marketing email or by contacting us.

Do Not Track: Our Site does not currently respond to "Do Not Track" browser signals.

Data Deletion: You may request the deletion of your personal information, subject to certain legal exceptions. To exercise any of these rights, please contact us at contact@qugex.com.

8. Third-Party Links

Our Site may contain links to other websites (e.g., social media platforms). This Privacy Policy applies only to our Site. We are not responsible for the content or privacy practices of linked third-party sites.

9. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us.

10. International Data Transfers

We operate in the United States. Your information, including personal data, may be transferred to and processed in the United States, which may have data protection laws different from those in your country.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us:

QUGEX
Email: contact@qugex.com
Phone: +1 701-516-8317
Address: 2095 Norma Lane, Shreveport, LA 71101, USA